JEREMY NICKEL

SENIOR PROGRAM MANAGER & OPERATIONS LEADER

619-707-1132

jnickel42@proton.me

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Senior Program & Operations Architect with 10+ years of experience engineering high-performance systems for Google, Apple, Microsoft, and Yuga Labs. Expert in stabilizing hypergrowth environments (Employee #18 at Yuga Labs) and managing large-scale capital resources ($1.2M+ budgets). Proven ability to bridge the gap between technical complexity and operational execution, delivering 30% cost reductions and 25% efficiency gains through automation and governance.

Work Experience

Google Data Centers (via ASG)

Remote

01/2025 – Present

Remote Global L&D Program Lead

Global Governance Architecture: Designing and implementing the centralized governance framework for Environmental Health & Safety (EHS) initiatives, scaling processes for thousands of global employees.
Systems Engineering: Re-architecting the “Single Source of Truth” infrastructure (Smartsheet/Google Drive) to eliminate data fragmentation across NA, EMEA, and APAC regions.
Workflow Automation: Partnering with engineering to deploy automation scripts that reduce manual reporting time, increasing operational velocity for site leads.

Yuga Labs, Inc.

Remote

01/2021 – 01/2023

Remote Operations Manager (Employee #18)

Hypergrowth Execution: Joined as Employee #18, wearing multiple hats to build the company’s operational infrastructure from the ground up during a period of extreme scaling.
Process Automation: Designed and implemented automated workflows that reduced manual error rates by 25% and increased stability during high-traffic Web3 product launches.
Capital Efficiency: Audited vendor operations and negotiated procurement contracts, delivering 30% cost savings across the logistics and merchandising departments.
Risk Mitigation: Developed real-time tracking systems to mitigate Web3 payment issues during launches and pioneered new payment integrations with vendors like Coinbase.
Knowledge Systems: Implemented Zendesk and built the internal knowledge base, standardizing community support and improving resource accessibility.

T-Mobile (via Blink)

Remote

01/2020 – 01/2021

UX Research Operations Lead

Research Operations: Directed end-to-end UX research initiatives for the Metro product line, managing timelines in Asana to ensure deliverables hit aggressive deadlines.
Standardization: Standardized documentation practices across product teams, identifying optimization opportunities that resulted in a 20% increase in user satisfaction.
Strategic Impact: Conducted content audits and mixed-methodology studies (qualitative/quantitative) to refine the user interface and elevate the digital experience for millions of users.

Apple Inc.

Austin, TX

01/2010 – 01/2014

Content & Support Operations Engineer

Global Systems Architecture: Engineered the foundational documentation and knowledge architectures for the Apple Developer and iTunes/App Store ecosystems, supporting thousands of global staff and millions of end-users.
Operational Automation: Designed and deployed process automations for global content teams that slashed operational overhead and eliminated 90% of unnecessary technical escalations.
Strategic Initiatives: Directed high-level confidential projects and cross-functional partnerships (e.g., Disney, NBCUniversal), streamlining the onboarding of enterprise-level content to the App Store platform.

Principal Strategic Consultant

08/2014 – 12/2024

Remote / Austin, TX Operations & Program Strategy (Microsoft, Shipbots, Global Events) |

Program Architecture (Microsoft): Directed operations for the “Microsoft Creators” YouTube pilot program, managing overseas curation teams and building the knowledge base architecture for global onboarding.
Cost Efficiency: Optimized vendor workflows for 150+ commercial assets for a major retail chain, decreasing standard production spend by 70%.
Workflow Design: Developed repeatable governance frameworks that allowed distributed teams to scale output without increasing headcount.

Skills

Program & Operations Management

Asana
Change Management & Adoption
Confluence
Cross-Functional Program Leadership
JIRA
Roadmapping & Prioritization
Smartsheet
Trello
Vendor & Budget Management

Knowledge Management

Google Workspace
Intercom
Notion
Zendesk

Systems & Process Design

Governance & Compliance
Quality Assurance Frameworks
Risk Mitigation & Contingency Planning
SOP & Documentation Development
Training Systems & L&D Lifecycle
Workflow Optimization & Automation

AI & Technical Operations

AI Operations & Model Evaluation
API & Platform Integration Support

Content & Knowledge Systems

CMS/LMS Administration
Content Lifecycle Management
Digital Asset Management (DAM)
Knowledge Base Architecture
Metadata Standards & Taxonomy

Research & UX Operations

Mixed-Method Research Support
Participant Operations & Logistics
Study Planning & Execution
UX Research Coordination
Voice of Customer (VoC) Programs

Data & Analytics

Excel/Sheets
Google Analytics
Qualtrics

Creative & Design

Adobe Creative Suite
Figma
Final Cut Pro
Logic Pro

AI Tools

ChatGPT
Claude
Copilot
Custom GPT/Bot Development
Gemini
LLM Workflow Integration
Poe
Vercel

Projects

Micro Reframe Engine

AI-guided clarity and decision-making tool used by a global user base across mental health and productivity workflows

Published Author

Nonfiction works on mental clarity, performance, and creative systems

Content QA & Data Labeling Oversight
Prompt Engineering & Iteration
Technical Documentation

Recording Artist

Multiple album releases; extensive audio production experience

Podcast Producer & Host

Creator of narrative podcasts

Voiceover Artist

Commercial, training video, and audiobook narration

Platform Systems

API documentation tools
App Store Connect
CMS/LMS platforms
Shopify

Education

B.S., Organizational Leadership & Management – Grace University

Special Education Teaching Certification – University of Texas

A.A., Music – Mid-Plains Community College