8+ years of experience leading cross-functional projects, managing creative teams, and delivering impactful multi-channel campaigns. Expertise in content creation, creative direction, and leveraging AI tools for chatbot development, generative content (music, video, images), and workflow optimization. Skilled in UX design and research, end-to-end production, and process improvement, with a proven ability to deliver high-quality results on time and under budget.
Core Competencies
- Project Management: Asana, Monday.com, Trello, Jira
- Collaboration & CMS: Confluence, SharePoint, WordPress, Zendesk, Intercom
- Creative Tools: Adobe Creative Suite, Final Cut Pro, Logic Pro, CapCut
- Data & Analytics: Google Analytics, Looker, Advanced Excel, SQL, Qualtrics
- Ecommerce & Sales: Shopify, Salesforce, HubSpot, Mailchimp
- AI Expertise:
- Chatbot Development & Design: Proficient in creating intelligent, user-focused chatbot solutions using tools like Chatbase, ChatGPT, and Poe.
- Generative AI: Skilled in producing high-quality music, video, and image assets using advanced AI tools and platforms, leveraging creativity with cutting-edge technology.
- AI Model Proficiency: Experienced in utilizing a range of AI models, including ChatGPT, Claude, Perplexity, and Poe, to deliver tailored solutions for diverse projects.
- Creative Problem Solving: Adept at integrating AI into workflows for content creation, productivity, and personalized user experiences.
- AI Research & Experimentation: Passionate about exploring new AI tools and technologies to stay at the forefront of innovation.
Project Management & Leadership
- Freelance Project & Program Manager (Various Clients)
– Planned, organized, and delivered projects with budgets up to $1.2M, coordinating cross-functional teams and vendors.
– Managed global event logistics, including RFP generation and stakeholder communication, ensuring successful project completions. - UX Research Lead at T-Mobile (via Blink)
– Directed UX research initiatives, standardizing documentation practices and collaborating with product teams for consistent delivery.
– Implemented mixed-methods research strategies, improving user satisfaction by 20% and accelerating project timelines. - Microsoft Creators YouTube Program Manager
– Onboarded pilot participants, created video campaigns, and managed an overseas curation team.
– Built and maintained knowledge bases, coordinating with stakeholders across marketing, engineering, and executive management.
Operations & Strategy
- Operations Manager at Yuga Labs
– Scaled content operations output by 50% through process automation, resulting in reduced errors and increased efficiency.
– Spearheaded new payment systems (e.g., Coinbase), managed vendor relationships, and set up an employee Shopify store, saving 30% in expenditures.
– Developed comprehensive documentation and workflows, ensuring a robust company infrastructure. - Strategic Partnerships Development Manager at Shipbots
– Built and marketed a new subsidiary logistics company; identified key issues in the launch strategy of a last-mile delivery program.
– Architected partner development strategies to drive growth and streamline logistics. - Content & Support Operations Engineer at Apple
– Oversaw technical documentation systems for the global developer ecosystem, leading a content team and introducing process automation to cut costs.
– Managed high-level confidential projects, forging relationships with industry giants like Disney and NBCUniversal.
Voiceover & Creative Production
- Voiceover Artist & Audio Producer
– Produced and voiced 160+ audio commercials for a U.S. retail chain, saving ~70% in costs by handling all production steps (writing, recording, editing).
– Provided professional voiceover services for global clients (commercials, training videos, product support, animated shows, audiobooks).
– Collaborated with Brazilian advertising agency RN 360, helping increase overall client revenue (estimated 10–40%). - Video Creation and Editing
– Edited and produced commercial and social media ads using Final Cut Pro, Adobe Suite, and CapCut.
– Integrated real-time sound bytes and voiceover, elevating production quality for clients’ marketing campaigns. - Music & Podcast Production
– Released multiple albums as a recording artist, leveraging Pro Tools and Logic Pro.
– Created and launched two podcasts (“In The Shoes Of” and “Superf*cked”), handling all scriptwriting, editing, and publishing.
Breathing Cold Bali — Certified Facilitator
February 2025
- Dedicated to integrating these modalities to support personal growth and meaningful interactions
- Completed intensive training in breathwork, cold-water immersion, and authentic relating
- Acquired skills to lead transformative group sessions and facilitate deep personal connections
- Expertise in utilizing breath techniques and cold exposure to enhance resilience and promote healing